Everyday, key information is being gathered about your performance, your customers, and their satisfaction. Few organizations can integrate this information to create a holistic view of their business.
At Zero Variance, we go beyond collecting observations and issuing reports by correlating business intel and providing solutions that really make a difference – and we work with you every step of the way to make that difference more impactful.
We take business intelligence one step further and implement our recommendations when your team needs additional support. We do the heavy lifting on initiatives, and take full project ownership or work in lock step with your team through collaboration.
We work as an extension of your team to learn your specific business needs and understand key touch points – so you can achieve operational success.
Our Targeted Evaluation and Feedback program for weak agents results in 40% fewer Call Defects and a 40-point improvement in NPS.