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BPO / Customer Engagement

Our premium customer contact centers provide exceptionally talented representatives who provide cost-effective omni-channel solutions for customer care, technical support, sales, retention, collections and back office processing.

We drive digital transformation that leads to meaningful ROI.

 

We automate customer experience solutions that strike the right balance between human-powered empathy and instant, accessible AI-powered support.

CLIENT FACING

  • Project Implementation
  • Account Management
  • Daily Communication & Reporting

OPERATIONS

  • Staffing
  • Training
  • Quality Assurance

BEHIND THE SCENES

  • Workforce Management
  • Compliance
  • Business Continuity

Our Industry Experience Includes:

 

Insurance INSURANCE
Telecom TELECOM
Mass Media MASS MEDIA
Financial Services FINANCIAL SERVICES
Debt Recovery DEBT RECOVERY
FinTech FINTECH

Our Team Is Your Team

Our Team Is Your Team

We work as an extension of your team to learn your specific business needs and understand key touch points – so you can achieve operational success.

Related Topics

Improving Agent Performance

Improving Agent Performance

Our Targeted Evaluation and Feedback program for weak agents results in 40% fewer Call Defects and a 40-point improvement in NPS.

View Case Study >

2019 Zero Variance.