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Core Improvement Process

Unique Solutions For Your Unique Business Needs.

Our process evolves based on your needs. With your goals in mind, we analyze, monitor, and target key areas so we can understand your current performance level, all centered around driving results that move you closer to your goals.

Results Centered Around Your Business

With your goals in mind, we analyze, monitor, and target key areas so we can understand your current performance level.

Smart Detection And Reporting In Real-time

Evaluations are made available immediately online with embedded audio and screenshots structured specifically for supervisor coaching. Email and text alerts can immediately notify key managers of urgent defects.

Thorough Reviews and Calculated Adjustments

Calibration Sessions ensure complete alignment with your Analyst Team and keep us informed of program changes. Focus Sessions with site management allow us to highlight key performance trends and emphasize critical skill gaps.

What Else Do We Do To Improve Your Business?

    • Fully customized by queue, product, and campaign as needed
    • Real-time reporting system provides customizable Performance Dashboards and Drill Down reporting
    • Data integration for improved trend analysis and issue identification
    • Full toolbox of remediation strategies
    • And much more!

What's YOur ZViQ?

What’s Your ZViQ?

Find out how we turn quality assurance into Business Intelligence.

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Improving Agent Performance

Improving Agent Performance

Our Targeted Evaluation and Feedback program for weak agents results in 40% fewer Call Defects and a 40-point improvement in NPS.

View Case Study >