Our process evolves based on your needs. With your goals in mind, we analyze, monitor, and target key areas so we can understand your current performance level, all centered around driving results that move you closer to your goals.
With your goals in mind, we analyze, monitor, and target key areas so we can understand your current performance level.
Evaluations are made available immediately online with embedded audio and screenshots structured specifically for supervisor coaching. Email and text alerts can immediately notify key managers of urgent defects.
Calibration Sessions ensure complete alignment with your Analyst Team and keep us informed of program changes. Focus Sessions with site management allow us to highlight key performance trends and emphasize critical skill gaps.
Our Targeted Evaluation and Feedback program for weak agents results in 40% fewer Call Defects and a 40-point improvement in NPS.