Welcome to Something Big: Zero Variance + Ubiquity

Business intelligence virtuosity, now backed by the BPO customer engagement power of Ubiquity.

ACCELERATING TRANSFORMATIOn

Crafting Better Experiences, Together

Zero Variance is now part of the Ubiquity family, marking a milestone in our journey towards redefining outsourcing that’s a touch more human, and a lot more insightful. It’s where understanding deepens, experiences enrich, and every customer interaction becomes an opportunity to excel. This partnership isn’t just about doing things differently; it’s about doing them better.

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The Art of Insight

At Zero Variance, we've always believed that true connection starts with understanding. It’s about going beyond numbers to what really matters—how we can make every interaction count, every solution smarter, and every customer happier. Now with Ubiquity, we're taking this belief to new heights, and to the world.

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A Canvas of Possibilities

Imagine solutions designed not just to solve but to delight. Imagine having the tools to know your customers not as data points, but as people—with wants, needs, and dreams. This is what we bring to you. With Zero Variance’s insights and Ubiquity’s global canvas, we’re painting a future where every touchpoint is an opportunity for excellence.

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WHAT WE DO

Your Vision + Our Solutions = Unmatched Success

Through our suite of services, we elevate outsourcing to a strategic partnership. Your ambitions become our blueprint for action, transforming customer interactions into pillars of business growth and success. With us, excellence isn’t just a goal; it’s the standard we live by.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

FRAUD, RISK, & COMPLIANCE

Merging a deep understanding of rules and regulations with security, we handle key tasks—from identity verifications to dispute resolutions. Our strategy reduces risks and financial losses and simplifies the claims process for customers, making it more accessible.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

NEXT-GENERATION QUALITY ASSURANCE Platform

Zero Variance is renowned for its ZViQ™ technology, a proprietary quality assurance (QA) platform that has significantly improved customer satisfaction and operational efficiency with its innovative insights across industries.

Holistic Performance Management: Custom scorecards and real-time analytics for CX, compliance management, and workforce optimization.

Smart Coaching & Communication: Calibration and coaching tools to boost agent performance and compliance.

Innovative Learning & Engagement: Centralized communications with interactive training and assessment features.

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WHO WE DO IT FOR

Your industry + our experts = Happy customers

In every industry, from finance to healthcare, we make a difference. It’s not just about providing a service; it’s about enhancing your reputation for excellence and innovation. Together, we’re not just achieving goals; we’re exceeding them.

BANKING, FINANCE, & INSURANCE

Recognized as a leader in BFSI, we offer unmatched support in customer experience, risk, and compliance, setting new standards for innovation.

HEALTHCARE & LIFE SCIENCES

HIPAA-compliant support to engage and retain members, enhance patient satisfaction, and reduce administrative costs for providers and health plans.

RETAIL & E-COMMERCE

Embed your culture and convert challenges into occasions to build positive relationships and maximize revenue.

LOGISTICS & SHIPPING

Our omnichannel CX makes sure you’re right where and when each customer needs you—and ready with the right answer.

UTILITIES

We excel in utility sales and support, adeptly adjusting our workforce to industry seasonality, boosting customer loyalty and satisfaction.

TRAVEL & HOSPITALITY

Ubiquity’s thorough onboarding and training prepares agents to handle every variety of customer request whether before, during, or after a trip.

Outsource With Confidence: Uniting Your Boldness With Our Brilliance.

Learn how to get a better return on your outsourcing investment and become a CX hero.

First-Time or Pro: Whether you're exploring outsourcing for the first time or you're a seasoned expert, embark on your journey fearlessly with our support.

Comprehensive Support: From CX to back office, fraud, risk & compliance, access specialized capabilities tailored to your needs.

Insights & Expertise: Leverage our deep industry insights and expertise to navigate your sector with confidence.

Powered by BreakthroughIQ: Utilize our innovative platform to revolutionize your operations and disrupt your category.

Heroic Partnership: Join forces with us and transform your business into a beacon of excellence in your industry.

Talk to an outsourcing expert today

Scalable & Agile

Always-On Global reach

Headquartered in New York City with 13 delivery sites across five continents, we provide the best of both worlds—scalability & agility. This global footprint augmented by remote talent ensures privacy, security, and compliance for highly regulated industries, delivering comprehensive support 24/7/365.

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    “We weren't sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups.”

    Matt Finger

    Head of Customer Experience, Roadie - A UPS Company

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  • #1

    BPO FOR DISRUPTORS

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  • 13

    Global Delivery Sites

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  • 30+

    Languages

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  • 60%

    OR more cost savings

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  • 95%

    Voluntary Client Retention

Your Brand. Our Expertise. Outsource Fearlessly.

Ubiquity empowers you to redefine customer engagement. We believe clients deserve more.

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