home / results / cancel rate reduction for new hires

Cancel Rate Reduction For New Hires

Monthly Performance Summaries identified that the top sales-generating contact center was also the poorest performer for sales verification, quality scores and quality alerts. Over two out of every five sales from this site had “coachable” issues if not outright cancellations. Detailed analysis indicated that new hires accounted for a disproportionate share of cancels and alerts, as well as having poorer close rates and quality scores.

Zero Variance Results:

  • Increased New Hire Quality Scores by 500 bps
  • Improved Cancel Sale rates by over 20%
  • Drove Sales Conversion rates over 400 bps
  • Increased profit margin over $1MM

Submit the required information to receive the full case study.

Contact me immediately