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Executive Staff

Meet The Intelligence Behind Our Business Intelligence.

Our executive team has more than a century of industry experience combined. They work hand-in-hand with our account teams to add an extra level of expertise and service, ensuring that every client receives actionable intelligence optimized for their specific needs.

Patrick Conner, Founder/CEO

Patrick brings more than 30 years of proven industry expertise supporting the largest recognized brands worldwide. Prior to founding Zero Variance in 2002, Patrick held roles as Chief Technology Officer, Senior VP of Operations, Chief Strategy Officer, and Senior Regulatory Analyst, for a variety of industries driving successful consumer interaction channels. His background includes work with Rockwell International, Sprint, NeoData, APAC, TransCom, and ZTEL. Patrick also served in the United States Air Force as a Space Track and Communications Analyst.

Barry Gardner, President/Chief Strategy Officer

Joining Zero Variance in 2017, Barry brings extensive senior executive experience in various customer engagement roles driving exceptional achievement. He is a recognized leader in driving success in CX, VOC, NPS, and JD Powers results. Barry has led operations, business development, client relationship, and partnership strategy for exceptional companies within the contact center, advertising and direct marketing industries. His extensive background includes West Corporation and Omnicom supporting top tier clients such as AT&T, Chase, Best Buy, Toyota, Time Warner Communications and DirecTV, to name just a few.

Sarah Johnson, Chief Operating Officer and Chief of Staff

A charter employee of Zero Variance, Sarah’s extensive background in every role and discipline of the company uniquely qualify her as an integral driver for delivering client success. Sarah leads all Zero Variance assets worldwide providing exceptional solutions for consumer interaction insight. She has in depth knowledge and expertise in designing and implementing programs that deliver true line of sight for clients into every aspect of their consumer interaction channels. Her broad range of experience ranges across Federal Government, finance, non-profits, telecommunications, affinity marketing, utilities, publishing, and multi-media.

Federico Gattino, Chief Information Officer

Federico joined Zero Variance in 2006 and leads software development and technical solutions teams delivering engineered solutions for our clients. He has more than 16 years of experience supporting large multinational contact center firms with enterprise software solutions driving sophisticated database administration and reporting solutions. Federico directs Zero Variance development teams in Argentina, Honduras, and Sri Lanka as well as providing corporate oversight for our Latin American operations. He studied system engineering at the UTN University in Cordoba Argentina.

Josh Taylor, Risk & Compliance Lead

A licensed attorney, Josh joined Zero Variance in 2009 and oversees delivery for our finance, insurance, and partner relationships, working with the world’s largest banking and insurance institutions. As our compliance officer, he maintains responsibility for our PCI certifications and SOC requirements as well as supporting our clients with government regulation compliance. Josh holds economics & political science degrees from the University of Pittsburgh and a Juris Doctorate from the University of Colorado.

Sarah Eifert, Account Director

Sarah joined Zero Variance in 2007, working with top international telecommunications and multimedia providers. With travel to India, Philippines, Argentina, and Honduras, she successfully integrates our Business Intelligence solutions seamlessly with a variety of client processes across multiple cultures. Sarah holds a BSc in Neuroscience from the University of Minnesota.

Nanjappa Keletira, Director of BPO Operations

Nanjappa joined Zero Variance in 2014 supporting our solutions for Membership, Insurance Enhancement, and Loyalty Program Corporations for client partners around the world. Leveraging 10+ years experience in BPO/Contact Center Management and Marketing, Nanjappa leads US and Latin American based Zero Variance resources in delivering business analytics and service assurance driving successful customer interactions and sales transactions. Nanjappa holds a Bachelor’s in Business Administration from Rajasthan University and his Lean Six Sigma Green Belt.

Marcela Lopez, Account Executive

A corporate and tax attorney with over eight years of international client experience in top firms such as PriceWaterhouseCoopers and Nearshore Americas, Marcela Lopez joined Zero Variance in 2015 as Associate Account Executive. She leads US and Latin American based Zero Variance resources in delivering business intelligence solutions for major clients. Her leadership experience with complex business engagements transfers well to our client service delivery initiatives. Marcela holds a Law Degree from the University of San Pedro Sula, Honduras.