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Get The Best Results On The First Call.

Zero Variance regularly conducts Special Projects for many of its clients. These are typically short duration activities meant to focus on a particular issue or the performance of a particular location. A leading telecommunications client engaged us to increase the first call resolution results (as measured by customer survey responses) at one of their sales & service locations from 62% to 73% by the following month.

Zero Variance Results:

  • Increased Call Survey results 900 bps to 71% after only one month

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