At A Glance
Founded in 2002
5 Locations Worldwide
Offering Services In Up To 25 Languages
Related Topics
Improving Agent Performance
Our Targeted Evaluation and Feedback program for weak agents results in 40% fewer Call Defects and a 40-point improvement in NPS.
- RESULTS
- Bottom Third Focus
- Sales Performance Push
- First Call Resolution
- Cancel Rate Reduction For New Hires
- Government Agency Capacity Expansion
2019 Zero Variance.
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