Many solutions providers simply provide evaluations as a commodity whereas detection activity with us is just the starting point.
At Zero Variance, we integrate your performance data and consumer feedback and create a comprehensive view of your consumer interactions with speed and agility – complete with high-quality analysis and recommendations to drive your business initiatives.
With all the resources you invest to drive key business decisions, you deserve something more than just QA data. We transform the data into something more through robust analytics and give your organization the performance improvement strategies that help your teams achieve the success you desire.
Think of us as an extension of your team that provides solutions specific to your business operations. Your Account Director is your concierge and subject matter expert who also personally recruits, trains, and manages your team. And our nimble organizational design keeps you one step away from the voice of the consumer and channel trends through real time notifications.
We work with your team to ensure organizational compliance on every level of consumer contact – from the initial contact to the back end processing. Whether you are trying to confirm that you’re practicing the proper steps, or simply navigating the ever‐changing regulatory environment, we’re here to simplify the process and put your mind at ease.
With our fully customizable, web‐based platform, ZViQ, you can monitor every aspect of your operations and collect an invaluable store of information about your customers and agents. Our experienced Analytics Team converts this data to actionable intelligence to help you boost productivity across your entire operation – it’s one of our key differentiators!
We believe that improvement from within is how to best deliver results for your business. Through our detection and analysis of improvement opportunities, we design and implement training curriculum and platform delivery designed to effect change in your channel.
Find out how we turn quality assurance into Business Intelligence.
Our Targeted Evaluation and Feedback program for weak agents results in 40% fewer Call Defects and a 40-point improvement in NPS.