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Sales Performance Push

Zero Variance was engaged to take over a comprehensive quality assurance and sales verification program from another provider to establish a performance management approach to their sales channel. Once we had completed the ramp up, validated the monitoring criteria, and integrated their operating metrics, we focused on building a continuous improvement culture with each of the client’s external vendors.

Zero Variance Results:

  • Cut Cancellations by 45%
  • Improved QA Scores by 300 bps
  • Increased Sales Conversion rates almost 40% – an increase of nearly 700 bps!
  • Helped increase sales over 400k and incremental sales revenue of over $75MM

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